Whilst Rebound Research specialises in customer satisfaction research, professional services are also offered in employee attitude studies, product testing & new product development, pricing & promotions research and brand health. In addition to these quantitative services, group moderation & qualitative reporting, mystery shopping and website evaluation are also available.

All services are fully customised to meet your requirements.

Key features of our core service line, customer satisfaction research, include:

• Fully customised surveys.
  
  
• Sample sizes of 500 plus to provide statistically significant data.
  
  
• Surveys distributed online, via email, via telephone or self completed by the respondent with pen & paper. The most appropriate methodology is implemented to suit you and to guarantee the best response rate from your customers.
  
  
• Standard analysis includes frequencies, cross tabulations, significance testing and importance versus performance. More complex analysis, such as factor, cluster, conjoint and quadrant analyses are available where relevant and at request.
  
  
• Just some of the many valuable findings include:
  • Who your customers and potential customers are.
  • Levels of awareness and usage across each of your products & services.
  • Factors which are most important to them.
  • How well you are delivering in those areas.
  • Whether prices are consistent with what buyers view as the product's value.
  • Whether your advertising and promotional programs are working.
  • How well your satisfaction ratings compare to those of your competitor's and against industry benchmarks.
    
    
• The final comprehensive written report provides clear interpretations, exhaustive conclusions and actionable recommendations.
  
  
• A presentation of the final report and a period of post-study consultancy are provided free of charge.
  

For more information on all of our products and services contact us.